Policies
Welcome to the website of Alcor. The following policies aims to establish the Terms of Use of this website and to ensure proper use of the content posted therein and services offered.
Intellectual property notice
All content published on this website, including text, photographs, illustrations, graphics, names, video clips (hereinafter referred to as "Content"), is protected by copyright. Any adaptation or distribution without the prior permission is strictly prohibited.
Exclusion of Liability
Despite all efforts to provide you quality content throughout this website, some inaccuracies and typographical errors may occur. The operator of this website in no way can be held responsible for the content distributed or services that are offered. This applies to the content produced by the partners of Alcor. This website contains materials produced by partners for information (manufacturers, suppliers, etc.). Alcor cannot be held responsible for the accuracy of the latter, but undertakes to update such information to the best of his knowledge.
Privacy statement
Alcor may collect personal information about you. Personal data collection is for the exclusive use of the Firm, to contact you or send you information that may be of interest to you. Alcor will use their personal information for the purposes mentioned above, unless otherwise authorized by you. Please contact us if you wish to stop receiving information from us.
Because of unpredictable market fluctuations, prices are subject to change without notice. Alcor reserves the right to change prices of products offered on its website.
Purchase and return policies
Purchase
Alcor's website is not a transactional site. All orders are processed directly by contacting us by email, phone, fax or in person at our branch at 9475 Pascal Gagnon street, St-Leonard.
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With customer account |
Without customer account |
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Payment under the terms related agreement |
Payment by credit card: Minimum purchase of $25 |
Merchandise return
To return products for any reason whatsoever, the customer must notify our Customer Service. Alcor accept returns of certain products within 30 days of purchase. The return can be made in person or by mail through a courier at your expense.
In person: Visit our store with the merchandise in its original packaging and have on hand the original receipt. Your account will be credited by the customer service.
By mail: Return the merchandise in its original packaging with the original receipt to:
ALCOR INC.
9475 Pascal Gagnon street
St-Léonard, QC
CANADA, H1P 1Z4
In addition, a restocking fee on the value of the purchase will be charged on all returns:
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With customer account |
Without customer account |
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Restocking fee of 15% or minimum $15 |
Restocking fee of 15% or minimum $15 |
Order Cancellation
For its part, Alcor reserves the right to cancel an order at any time without notice.